Help
Every question we are asked, answered in one place. If yours is not here, ask us anything.
How an order works.
How do I order?
Choose a product, your bar if it is Athena, and your supply, then tap Order on WhatsApp: your choice arrives written out. We confirm the order, the delivery date and payment there.
Do I pay on the site?
No. We confirm the order with you first, and you pay the way we agree on WhatsApp. Cash on delivery is not offered for now.
When will it arrive?
We confirm the delivery date for your pin code on WhatsApp, before you pay.
Can I change or cancel?
Yes, until it ships. Message us on WhatsApp.
Do you deliver outside India?
For now we take orders for delivery in India. If you are abroad and sending to someone here, message us.
Can I order for someone else?
Yes. Tell us on WhatsApp where it should go, and whether it is a gift, and we sort the rest there.
Is it on Amazon or Nykaa?
No. Snail It is sold only here and on our WhatsApp, so what reaches you is ours.
Which one, and for whom.
Which bar is for my skin?
Calamine for dry skin, Activated Charcoal for oily skin, Oatmeal for sensitive skin, and Deodorizing for all skin types.
Which one should I start with?
Athena and one moisturiser is a routine: Aphrodite when it is humid, Hygieia when it is dry. Add Aegle when you want the treatment step.
Is it for men?
Yes, the same products. For Keeping It Simple is a two step routine with no serum.
My skin is sensitive.
Check the ingredient list on the product’s page for anything that disagrees with you, try a little on a small patch of skin first, and ask us on WhatsApp before you order.
I use a product my doctor prescribed.
Ask your dermatologist before you add anything new to it.
I am getting married.
Start well before the day, at least a month, so you know how your skin takes it, and try nothing new in the last few weeks.
Can I use it when pregnant, or on a child?
We cannot advise on pregnancy and we make no claim for children. Ask your doctor first.
Will it treat my skin condition?
We make no claim to treat any skin condition. For one, please see a dermatologist.
Will it change my skin tone?
No. We make no claim about skin tone, and none of the four is made to change it.
The therapies.
How do I book a therapy?
On WhatsApp. Tell us with snails or without, and we reply with a time and the price.
I am not sure about snails.
Most guests let a snail cross their hand first. Or choose the therapy without snails.
What happens to them, and what is inside.
Does the snail get hurt?
No. It is not killed and not shelled. The mucin is taken gently and the snail goes back to the bed it came from.
Is it vegan or vegetarian?
No. Snail mucin comes from a living snail, so none of the four is vegan or vegetarian.
What is snail secretion filtrate?
The international ingredient name for snail mucin, the clear secretion a snail makes as it moves. It is what the label calls it.
Where does it come from?
Our own colony at Sabbanakuppe, Mysuru, Karnataka. Nothing inside is imported.
Giving it, or buying ten.
How does The Gift work?
You pay for all four in one box. The person you give it to claims it and picks their own address, and nothing ships until they do. They have ninety days to claim.
Can I add a note?
Yes. Say it is a gift when you order on WhatsApp, and we ask for the note there.
Ten or more?
For a wedding or an office, message us on WhatsApp. The next round decides how many we can make.
Returns, plainly.
Can I return an opened one?
Yes. Tell us on WhatsApp. An opened jar, bottle or bar is accepted, and the money comes back as money, not store credit.
It arrived damaged.
Send us a photograph on WhatsApp the day it arrives, and we replace it or refund it.