Shipping

How an order ships

Every order starts as a request. We confirm it on WhatsApp, with the delivery date for your pin code and any delivery charge, before you pay and before anything ships.

Supplies and sets

A 1 month order is one item and ships once. A 3 or 6 month supply ships one item a month, one shipment a month. A set on a supply cycles through its items in order, so a three item set over six months ships each item twice. A one-off box ships everything in it at once.

If a month slips

If we cannot ship a month, we say so before the ship date, and that month is either added to the end of your term or refunded. You choose.

Gifts

The Gift is paid in full by the buyer. The recipient claims it and picks their own address, and nothing ships until they do. The claim window is ninety days, after which it ships to the buyer’s own address or becomes a credit of the same value.